"As a consultant, Art provided expertise in process improvement, trained staff, and conducted process-improvement exercises and activities within the office. Art's expertise improved efficiency and staff performance. Art also provided expertise on customer service by conducting focus groups of campus customers and then established programs to help OSP staff address the concerns and expectations of the customer.

I then hired Art as my own executive coach and made the transition to Associate Vice President for Research Administration.

I have hired other consultants in the last couple of years, but Art Haines' expertise and ability to work with clients is exceptional."

Carol Zuiches
University of Chicago