" As CEO at Regional Hospital in Seattle, I asked Art Haines to facilitate several of our Board planning retreats aimed at mapping out a future for our specialty hospital. He successfully guided the discussion, provided insight into the implications of healthcare reform and ultimately helped us achieve alignment on a strategic direction for seeking an affiliation or merger. I would highly recommend Art for board development, strategic planning, team-building and executive coaching.."

Eric P. Jensen
Regional Hospital


"Art Haines is one of the most perceptive and insightful business people I know. He has a deep understanding of management, healthcare, and physician culture that is incredibly valuable. What I appreciate most about working with Art is his ability to create a safe environment in which he guides you to lead yourself to a solution. He knows just how to help you tap into the very best that you are and can be."

Josh Kermisch
Executive Director
Willamette Valley
Cancer Institute
US Oncology, 2009 - 2012




Meeting Design is the proactive step of planning and preparing for successful meetings. A meeting's design follows a process and includes specific key elements. Meeting Facilitation is the deliberate act of guiding the meeting process so that it stays on course, ensures everyone participates, and most importantly, reaches the agreed-upon meeting objectives and outcomes.

I keep in mind that meeting process is distinctly unique from meeting content. Content is what's up for discussion and what needs to be decided. Process is the "how" behind how the discussion happens and how each decision is made.    Both are critically important and something I've spent years differentiating.

Successful meetings use established meeting tools and techniques to keep conversations and objectives on track. Everyone can and should have a chance to contribute, and it should be clear for all involved how decisions will be made. Through meetings, I constructively help organizations collectively decide what actions will be taken to fulfill its vision, mission, or short- or long-term goals.

By choreographing and then facilitating meetings proactively, the goal is to stimulate better thinking, more robust conversations and better solutions to problems, and achieve greater support for the decisions made, in the aftermath. It's important to create the type of meeting (and in turn the type of organization) that reflects high-functioning cultural values, such as consensus and understanding, engaged participation in decisions, and respect for the decided-upon collaborative efforts and objectives.

When planning meetings, two components -- the desired outcomes and the setting of an agenda -- take center stage. The desired outcomes are the actual, what-must-be-realized goals or objectives. Once the objectives are clear, an agenda can be designed. Agendas should include each of the subject areas to be considered, the method for considering each, the time limit for each area discussed, and the person or department responsible. Each specific subject area will and should have a desired outcome, and it's important that each person involved understands what's expected.

Meeting Design and Facilitation begins with an assessment of the to-be-accomplished objectives followed by a collaborative planning process between myself and my client organization.

The approach to creating effective leadership meetings involves four elements:

  1. Assessment
  2. Meeting Design
  3. Meeting Preparation
  4. Meeting Delivery

Some of the tools and group process techniques often deployed include:

  • Nominal Group Process
  • Affinity Diagraph
  • Multi-Voting
  • Appreciative Inquiry
  • Brainstorming
  • World CafĂ©/Small Group Process
  • Gallery Walk
  • Dialogue

This is the final, critical step. Assimilation of a meeting's outcomes and  the ongoing follow-up processes to ensure objectives are carried out is often where momentum is lost. After the meeting, I focus efforts to assure that the meeting's output is in a form that supports adequate and effective communications, next-step actions, and most importantly, measureable and trackable execution.